Warranty, Returns and Repairs
Third Party Products
We do not support or make any warranties about products manufactured by third parties you purchased through one of our sales channels, unless it is stated in the literature as extended warranty. When you buy a third party product made by one of our band name manufacturers, we will let you know that this purchase is governed by the third-party’s own contract terms. You must look directly to the relevant third-party manufacturer for product support, warranties, and to make warranty claims. In these cases, we will make a reasonable attempt to assist you. The ultimate resolution is between you and the manufacturer. If you have questions about a products warranty please contact us, we will glad to help.
We warrant each consumable will meet the manufacturers stated specifications in their product specification sheet. This warranty lasts from the time we ship the consumable to the consumable’s expiry or “use by” date or its specified number of uses. No warranty will extend beyond the stated expiration date by the manufacturer in their product Certificate of Analysis.
Limited Warranties for Biophoretics Branded Instruments
We warrant that instruments will be free of defects in materials and workmanship for 24 months after receipt of the product, unless otherwise state in the product sales literature. We also warrant that instruments will perform in accordance with their published specifications when they are delivered. We warrant that spare parts purchased from us will be free of defects in materials and workmanship for 3 months from the date we deliver them. We do not warrant parts that you do not purchase from us or we do not install. These parts are sold “as is.”
Our warranties do not apply to defects or failures caused by (a) external sources such as short circuits or incorrect voltages; (b) normal wear and tear; (c) instruments sold to you as a ’used’ product; (d) contact with improperly used or unapproved chemicals or samples; (e) parts that are excluded from warranty in the instrument’s Supplementary Terms; (f) repair, modification, alteration or installation by anyone other than us or a person authorized by us; (g) improper use or maintenance, failure to follow our instructions or operating guidelines, operation outside of stated environmental or use specifications, or operation with unapproved software, materials or other products; (h) manufacture in accordance with specifications you gave us; (i) installation of software or interfacing, or use of the instrument in combination with software or products we have not approved; or (j) neglect or accident caused by you.
Making a Warranty Claim and Remedies
If a product does not meet the manufacturers’ warranty, notify Customer Service in writing during the warranty period or as soon as reasonably practical after you discover the failure. You will be given further directions. Please provide a full description of the failure, and if possible photos. For valid product claims timely made, we will replace or repair the product, or provide you with a credit for the product price paid, at our option, after you return the product to us in accordance with the instructions received from Customer Services. It the product is made by a 3rd party, we will provide you their contact information.
OUR WARRANTIES EXTEND ONLY TO THE ORIGINAL PURCHASER; THEY ARE NOT TRANSFERABLE TO ANY OTHER ENTITY. UNDER NO CIRCUMSTANCES WILL OUR TOTAL LIABILITY FOR BREACH OF WARRANTY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR SERVICE. THE ABOVE WARRANTIES ARE EXCLUSIVE, AND WE MAKE NO OTHER REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OF NON-INFRINGEMENT, OR REGARDING RESULTS OBTAINED THROUGH THE USE OF ANY PRODUCT OR SERVICE, WHETHER ARISING FROM A STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF PERFORMANCE, DEALING OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. IN NO WAY ARE WE RESPONSIBLE FOR THIRD PARTY WARRANTY RESOLUTION. A THIRD PARTY IS THE MANUFACTURER.