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Terms & Conditions

Biophoretics Terms and Conditions

Thank you for your interest in our products.  

The following are the general contractual terms and conditions governing the sale of our products. The purchase of product becomes a contract between you the buyer and Biophoretics. The contract is created when we accept your order indicated by a confirming order, email acknowledgement or shipping your order. Orders are non-cancellable. If any of the terms are in conflict we will rely on those in written quote and secondly these posted. If your terms of purchase conflict with ours, please contact us for clarification. Our priority is to make sure you get the product you want, when you need it.

Freight Charges:

Many products are temperature sensitive, therefore, Biophoretics ships best way selecting the carrier and method (1d, 2d or Ground) to ensure product integrity, shortest delivery time and least cost to you. You are more than welcome to request an estimate of shipping costs; your actual shipping charges may vary and will be shown in your "Payment Receipt" after shipment is made. 

  • Ship and Add.

  • Surcharges for Dangerous and Hazardous goods, ice, and dry ice will be added per your quote.

FOB.

Our terms our FOB source. Title transfers to you when the product is given to the freight carrier.   In most cases this will be Sparks, Nevada. In some cases as when you request a drop ship to expedite delivery, the source will be that of the manufacturer. If there is a shipping problem we will work with you and the carrier toward resolution. 

Payment & Terms:

Net 30 days on APC, CC, wire transfer, EFT and PAYPAL.

Biophoretics accepts all major credit cards. Please note your credit card is not charege until after your order is shipped. Our ecommerce platform is secure on it's own server with SSL certificate and is  independently and randomly audited. To help prevent credit fraud, each credit card transaction is manually scrutinized to identify possible fraudulent purchases.

For credit accounts, if your payment is late, we reserve the right to charge a $25 late fee plus 1.5% per month on the outstanding balance, and or refuse to accept further orders until the account is brought current.

Sales Tax: 

None, unless you are a Nevada based for profit organization. 

Returns:

Products may be returned for shipping error, damage or product failure under warranty.  Please inspect your product upon receipt.  You have 5 business days from then to obtain a return goods authorization (RGA) which is required. Email us at customerservice@biophoretics.com or call 800.691.6461 to explain the problem and obtain an RGA #. 

Please note that a 30% restocking fee is charged on returned goods due to customer order errors, and you are responsible for arranging return shipment. Custom products and chemicals once opened are not returnable. On our errors we will arrange return shipment, ship the correct product at our expense and if a credit is due, credit your account.  Cash payments are not made.

Pricing:

All our prices are posted on the website or in the written quote.  Our prices do not include tax, or any other government assesments.

Use:

Unless otherwise stated on the product, the products sold are not for human or animal consumption. They are for research and manufacturing purposes only. 

Warranty:

The products Biophoretics distributes are warranted by the original manufacturer.  In the event of a product failure, notify us, and we will work to arrange repair, replacement or other acceptable remedy  provided by the manufacturer.  Please make any claim in writing to customerservice@biophoretics.com .

Limited Liability:

  • TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BIOPHORETICS WILL NOT BE LIABLE UNDER ANY LEGAL THEORY (INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, STRICT LIABILITY IN TORT OR WARRANTY OF ANY KIND) FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, MULTIPLE, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO COSTS OF COVER, LOST PROFITS, LOST DATA, LOSS OF BUSINESS, LOSS OF GOODWILL OR LOSS OF REVENUE) THAT YOU MIGHT INCUR UNDER THE CONTRACT, OR THAT MAY ARISE FROM OR IN CONNECTION WITH OUR PRODUCTS OR SERVICES, EVEN IF WE HAD NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. IN ADDITION, OUR MAXIMUM AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE CONTRACT, OR ANY PRODUCT OR SERVICE, IS LIMITED TO THE AMOUNT YOU PAID TO US FOR THE PRODUCT OR SERVICE PURCHASED. HOWEVER, THESE PROVISIONS DO NOT LIMIT OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR FRAUD, FRAUDULENT MISREPRESENTATION OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED BY LAW.

  • DELIVERY DATES AND TIMES ARE ESTIMATES ONLY AND BIOPHORETICS WILL NOT BE LIABLE (IN CONTRACT, DELICT, TORT OR OTHERWISE) FOR ANY LOSSES, EXPENSES, CLAIMS OR DAMAGES CAUSED BY A LATE DELIVERY.

    Thanks for your corporation.

    Looking forward to serve you.